It started AND ended badly...

This day sucked from the moment I opened my eyes. Well, actually before my eyes were all the way open or before I was even completely awake. Heres a timeline:
10:17: (AM) Sound asleep, warm and snuggly in my nice comfy bed next to my honey.
10:18: Phone rings, wakes me up and I scramble out of bed to answer it. I somehow manage to realize that it is my brother before I realize something much more important, and the phone is suddenly second priority to the wet squishy carpet under my feet. For a split second I am HOPING the dog peed in the house, because the alternative is much worse.
10:19: My brain is pretty much fully functional at this point, and I am almost able to focus my eyes. I walk into the kitchen (carpet squishing water up between my toes the entire time), turn on the light, kitchen has water covering part of the floor as well. For the second time since living here, our bedroom and part of the kitchen have flooded after extended periods of rain (except this is twice as bad as the first time).
10:20: I inform my husband about the flooding and set about calling our landlord. Was told the maintenance people were already on the street at another house (it is a huge row of duplexes), and they would come by.
10:22: I get dressed and make breakfast. I also lay a trail of folded up towels so I can kinda walk around the bedroom without really getting my feet wet.
10:30: The landlord himself comes by and brings a big fan, and tells us the guy is coming by with a wet-vac. He also takes a brief look at the ocean (wait, I mean, yard) behind the house before leaving.
10:45ish: Fix-it guy is on phone to someone (other fix-it guy?) explaining how bad our house is flooded. Its worse than the one two doors down. Way worse. (This does not make me happy)
11:00: Fix-it dude and husband are moving EVERYTHING out of our bedroom (including our ginormous queen size bed) and into the living room. Fix-it dude then procedes to rip up the carpet and vacuum the padding with the wet-dry vac which has to be emptied multiple times.
12:35: The hubs and I have to leave for work, dude has fans all set up under the carpet, says will come back at 5:00 to turn the off
10:00 (PM): Come home from work. The house smells like something I can't quite describe. Kind a like mildew, kinda like a wet animal, kinda like wet carpet that has had air forced over it all day, but is still not really dry yet. So, we decide order a pizza, and I face the fact that yeah, we're gonna be sleeping on the futon in the guest room/office.
11:00 (NOW): Pizza's here, I'm gonna eat and play some WoW. Bye.

More funnies from work

Me: Do you normally leave your receiver on at night, or turn it off?
Customer: Yes.
Me: ?? . . . Ok.
***thinking "that wasn't really a yes or no question..." ***

Customer (apologizing for being distracted): "I was just reading my daughter's text messages"
*** there was no response on my part, I really was not sure what to say ***

Customer: I don't have an account. I had (insert cable company name here), but then I moved. I have an old receiver from when I used to have yall. Will the receiver work without a dish.
Me: Um, no. You do have to have a dish. The receiver can't get a signal without a dish. ***thinking "thats why its called a RECEIVER, because it RECEIVES the signal... from the DISH!! ***

Another one that I get on a regular basis is people mis-pronouncing "signal" as "single". Now, if English was not their primary language, I would understand, but most of the people who do this, its pretty obvious that American English is their primary language... but here is a similar, but here is a new one I heard:
Customer reading message that said "Acquiring satellite signal", except she pronounced "Acquiring" as "Aack air in"

More Quotes from work

"I'm on the phone with a white lady; shut the fuck up!"
(a customer talking to someone else on his end, apparently thinking I can't hear him)

"Thank you for being helpful and a cute-sounding person."
(said by a customer after I solved his problem)

"She's like a child ferret; she hides things."
(a customer referring to his kid, who apparently has hidden the remote so that no one else can find it)

Addition to the family

So, we may be getting another dog. My FIL was gonna get his border collie bred, but a breeder recently died and there are apparently 100+ dogs that need a home now, so we may be getting one of them. We're gonna get a female, and I joked to M that he is getting outnumbered (the dog and cat we have are female as well). Just for fun, I think I will name it something with an "ee" sound on the end. Why? Because currently we have Amy (me), Jody (dog), and Susie (cat).

Random quotes from work

Trendy Coworker: You look cute today!
Me: Thanks!
**thinking to myself: do I normally not look cute??**

Customer: Does the receiver need to be on?
Me: Yes. Yes it does. *headesk*

Customer: There's a lot of bugs and critters out there!
(someone from Wyoming referring to Tennessee)
**thinking to myself: do they not have "bugs and critters" in Wyoming??**

Customer: I want to connect my playstation 3 to my receiver!
Me: Uh... I don't think you can do that...
(A discussion takes place between the customer and myself, he says a previous agent told him he could. I advise that only external hard drives with certain qualifications can be used, and if he sets it up the way he wants, I cannot guarantee that it will not harm the receiver or the playstation)
Customer: What do you mean "harm"?
Me: As in, fry it.
Customer: Oh. Well, I already have it hooked up.
(Turns out it won't fry it, but the two items won't recognize each other either. The customer then kept me on the phone for an additional 20 minutes while he and two other guys tried to hook up his dvd player to the receiver, which is simple, unless you are technically challenged.)

(Customer having signal loss issue that I am trying to get her to troubleshoot with me)
Me: Press menu please.
Customer: You want me to just press menu?
Me: Yes.
Customer: Not turn it on?
Me. Oh. Yes. We need it to be on.
**thinking to myself: Duh, lady!!!**